Location: 5400 Power Inn Rd STE B, Sacramento CA 95820
California State Escape is seeking an escape room operator to join our team. In this position, you will need to be comfortable communicating and working with our guests throughout their entire live escape room game experience. You will be working in a dynamic fast paced environment and will be responsible for providing an entertaining and memorable experience for all of our guests. The ideal candidate will demonstrate strong customer service skills with a strong orientation for detail.
Applications without a cover letter will not be reviewed,
About California State Escape
We are an indoor recreational entertainment company that specializes in creating and hosting escape room adventure games. Each room contains a series of clues and puzzles that players must work together to solve in order to successfully complete the room. The products we provide vary in theme and genre as each room is individually designed, themed, and crafted to deliver our customers a distinct and uniquely satisfying experience.
As an operator, you are a game master, storyteller, customer service provider, guide, actor and problem solver. You will directly interact with guests and work in our game rooms to deliver entertaining and memorable experiences by working in a control room and monitoring the guests while they are on their journey to escape. You will be trained to solve, explain, and reset all of the puzzles in our game rooms. We are looking for quick learners with strong attention to detail, but most importantly, the successful candidate will carry a bright attitude and demonstrate excellent customer service skills.
*********************YOU MUST HAVE FULL AVAILABILITY FOR WEEKENDS TO QUALIFY FOR THIS POSITION.*************************
We are seeking a candidate who has experience in theater, performance arts or acting.
Ability to quickly learn about company processes and procedures and willingness to transition roles as necessary.
Friendly personality with strong customer service and interpersonal skills
Comfortable engaging with small and large groups of people
Skillful time manager with the ability to multitask while maintaining strong attention to detail
Demonstrated ability to maintain professionalism in handling unexpected situations
Professional, polished, and well-spoken with a strong command of the English language
Ability to work independently and as a team player with fellow staff and management
Available to work late evenings, weekends, holidays and occasionally on short notice
Basic computer skills and comfortably working with Microsoft Office programs
Welcoming and briefing incoming groups
Educating guests on the rules and objectives of their game room
Maintaining the character of the game master
Monitoring escape games and guiding the guests through their experience with clues
Resetting the puzzles, triggers, props, and technology of a room
Debriefing and facilitating group conversations after the experience
Explaining puzzles and identifying areas of enjoyment, difficulty, and discontent with guests
Taking photos and uploading photos of guests
Building positive relationships and rapport with guests through outstanding service
Administering and scoring evaluation surveys
Problem solving and dealing with unexpected problems as necessary
Cleaning and maintenance of props and game rooms
Front desk duties including: fielding calls, scheduling reservations, responding to emails, process payments, marketing and outreach.
Booking and managing shifts and time slots
Testing puzzles, electrical equipment and game rooms for quality assurance
Communicating and identifying areas for improvement with management
Designing solutions to increase customer satisfaction
Extroverted personality who enjoys working with people
Enthusiasm and a willingness to learn are key attributes to be demonstrated
Must be highly motivated, proactive, and willing to take on new challenges
Sense of humor and ability to stay in character and cultivate a positive environment
Highly perceptive and socially conscientious
Creative thinker to deal with unexpected problems and situations
Hands-on and handy with tools, props, and gadgets
Acting experience Interest in puzzles and games
Job Type: Part-time